Student Accounts AR Analyst

About the position

Under the supervision of the Business Office Supervisor, the Student Accounts AR Analyst provides excellent customer service by successfully interacting with students, parents, faculty, and staff, in the collection and processing of tuition and all fees and other funds received by the University. Responsible for the collection of monies owed to Malone and the disbursement and refund of Financial Aid, in compliance with Title IV Federal Regulations. Completes student account transactions, third party billing, and prepares financial reports and reconciliations.  

Essential Duties, Tasks, and Responsibilities

1. Serves as the primary information source between students/parents in answering inquiries by telephone, mail, e-mail and in person.  Researches and resolves student/parent issues concerning student account charges and credits.  Counsels students and parents concerning tuition payment plans, charges and fees, and financial deadlines.  
2. Collection of current student accounts.  Contacts students with current and past due balances and counsels students on options to pay. Informs parents and students of different options they can access funds to pay off their accounts.
3. Counsels students, parents, and staff on options and consequences of delinquent accounts
4. Generates student AR aging reports weekly for review, monitoring, and follow up as needed.
5. Calculates and reviews accounts receivable KPI metrics to assist in decision making.  
6. Reviews and reconciles daily CashNet reports and transmits data to bank daily as scheduled
7. In coordination with IT, maintains the student payment processing portal, ePioneer.  Works with IT on the successful transition of Transact platform releases 
8. Generate invoices to third parties and monitor status of pending payments.
9. Serves as the back up to the Student Accounts Specialist.  Accurately receipting, recording, refunding, and balancing all University receipts; balances daily cashier session and prepares daily deposit.   
10. Create and post accurate cash receipt journal entries daily to student accounts or appropriate general ledger accounts in Jenzabar.
11. Ensures security of University assets.
12. Review of student account credit balance notices as needed and refund students in a timely manner to be in compliance with federal guidelines via processing of A/P student refunds and generating E-Refunds.
13. Assists Business Office Supervisor with the accurate and timely generation and distribution of monthly student bills.
14. Assist Business Office Supervisor with the processing and audit of student account charges in collaboration with multiple university departments to assure accuracy.
15. Assist Business Office Supervisor with the accurate processing of annual 1098-T forms.
16. Cross-train and back up in other areas of the Business Office including Student Account Specialist, and Accounts Receivable Coordinator during vacations or illness.
17. Back up to answer University main switchboard line one day a week as assigned.
18. Scan and maintain various Business Office documents into paperless storage software (OnBase) timely and accurately. 
19. Identifies opportunities and implements changes to improve online communication, training documentation, and department correspondence.  
20. Complete special projects and other duties as assigned by the Business Office Supervisor, Controller or Vice President of Finance and Business Office Affairs. 

Knowledge, Skills, and Abilities

Bachelor’s degree in related area and/or equivalent experience.

Knowledge of collections.  Knowledge of basic accounts receivable principles and practices. Skill in using an integrated computer system; in performing standard mathematical computations; and has effective written and interpersonal communication. Ability to problem-solve and analyze data to resolve student concerns and other accounting concerns within the department. Prior accounting experience very helpful.  Proficient in Microsoft applications, such as Excel and Word.

This individual must have a pleasant working personality, be self-motivated, and be able to communicate succinctly with customers and co-workers.  Works independently and within a team, makes sound business decisions, uses attention to detail, and manages multiple and competing demands.

How to Apply

1. Send a cover letter, faith statement and resume with three references to jobs@malone.edu.
2. Fill out the Employment Application

• The employment application is a fillable pdf. Please complete the application, print and sign (no electronic signatures accepted), then send to jobs@malone.edu.